This unit explores the role of Information and Communication Technology (ICT) in improving business performance. It covers how technology supports communication, data management, operational efficiency, automation, customer service, and business growth. Learners examine common business technologies, including cloud systems, software platforms, communication tools, and customer management systems, as well as the risks associated with poor technology choices, cybersecurity threats, and data loss. The unit emphasises that technology should support business objectives, simplify operations, and enhance customer outcomes. The key message is that effective ICT enables businesses to operate more efficiently, remain competitive, and scale successfully while managing risk.